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Store
Customers
Frequently
Asked Questions (FAQ)
Here
is a list of some of the most popularly asked, and most recent questions
and their answers:
Q:
How long does it take to receive my order?
A:
We currently ship using US Postal Service Priority Mail. You should
receive your package within two weeks. International shipping could
take as long as 4 weeks.
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A:Your
complete satisfaction is very important to us! We guarantee that
if you do not like your merchandise, or it is broken, you can return
it and get your money back. This 100% satisfaction money-back guarantee
is good for 30 days.
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Q:
How do I cancel an order?
A:If
you need to cancel your order, simply e-mail us at service@cafepress.com.
Please include the invoice number of the item that you would like
to cancel to insure accuracy.
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Q:
I do not live in the United States. May I still buy merchandise?
A:You
sure can! We ship merchandise all over the world!
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Q:
What is the printing process used on the t-shirts?
A:
We use a dye sublimation printing process. This process is similar
in quality to screen printing, with no image cracking, peeling or
fading.
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Q:
May I get T-shirts in colors other than white?
A:Unfortunately,
we have not yet found a way to print a good quality product on a
dark background. We certainly would love to offer colors other than
white and ash grey, and will continue to search for a means to do
so while maintaining superior quality.
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Q:
What about XXL T-shirts?
A:
Good news! We now offer 2X, 3X and 4X shirts! Please be aware that
the largest image we can print is 8x10 which tends to look small
on the larger shirts.
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Q:
May I pay by check or money order?
A:Absolutely!
To purchase, please send the following information with your payment:
- Name
- Shipping
address
- Phone
number/e-mail (in case we need to reach you)
- URL/Store
name you wish to order from
- Product
that you wish to order
- Quantity
- Size
Our mailing address is:
CafePress.com
1933 Davis Street, Suite 204
San Leandro, CA 94577
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Q:
What if I have a question that is not on this FAQ?
A:
Don't worry……we're here for you! You can e-mail us at
: service@cafepress.com.
You can also call our toll-free customer service line at (877) 809-1659.
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